Technical Support Engineer Job (Santa Clara, CA, US)

About the Role and Responsibilities

Location: Santa Clara, CA

About the Position:

McAfee's 3rd Line Technical Support Team is a diverse mix of highly customer service orientated and technically skilled Technical Support Analysts.

Every Engineer is vital to the success of this highly effective team and ensures that our customers are provided with the innovative, effective and timely solutions they require to complete their tasks and resolve issues.

As the Engineer you will be the key interface between our customers, technical support teams and Research & Development, you will be working with our software engineers on the highest level escalations involving our biggest customers. You will also be a member of the Product Development Core Team where you will represent customers and the McAfee support organization in product development while providing technical product knowledge to groups outside engineering.

If you have a technical background and a passion for security then this could be the opportunity you have been looking for!

Excellent training on products is, of course, provided but it is an advantage if you already have some technical & soft skills as highlighted below:

Key Responsibilities:

- Strong understanding of Microsoft / UNIX operating systems
- Knowledge of Network Security, switching, routing/routing protocols, IP, Firewalls, VPN's
- Good SQL skills
- Experience in IT providing technical support
- Extensive troubleshooting and testing skills (i.e. analytic, be able to narrow down on a problem, use documentation, tools, etc to troubleshoot)
- Excellent communications skills (written and verbal) at multiple levels with customers (i.e. technical / management)
- Preferred: MSCE, CCNA, CISSP or similar industry-recognized certifications
- Ability to maintain professional poise under pressure
- Ability to act as a resource and handle highest level of escalation
- Ability to provide technical training to peers and other teams
- Ability to coach and mentor others

Qualifications

Required Experience/Skills & Education:

- At least 3-4 years of full time experience in customer care/customer support
- Advanced writing and verbal communication skills
- Ability to multi-task and prioritize job requirements
- Strong personal organization skills
- Bachelor’s degree, or equivalent applicable working experience
- Strong Security knowledge and/or certification desired
- Strong Networking knowledge and/or certification desired
- Ability to read network logs/captures
- Advanced writing and verbal communication skills Ability to multi-task and prioritize job requirements Strong personal organization skills
- During your initial three month probation period you will be expected to undertake and successfully complete certification on: CompTIA Security+ (External industry certifications)
- Additional certifications may be added in future as deemed necessary

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

Job: Technical Support
Primary Location: NA-USA-CA-Santa Clara
Position Number: 861252
Schedule: Full-time

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segments: Technical Support, Engineer, Cisco, Developer, Product Development, Technology, Engineering, Research

View the original article here

VP, Pricing Strategies - Marketing Job (Santa Clara, CA, US)

About the Role and Responsibilities

Location: Santa Clara, CA

About the Role:

Reporting to McAfee’s Senior Vice President Solutions & Product Marketing, the Vice President of Pricing Strategies is a highly visible executive responsible for the overall corporate pricing strategies and policies for McAfee products and services globally. Pricing strategy is essential to maximizing revenue, profitability, sales/channel productivity, and customer satisfaction and this VP of Pricing Strategies will have full responsibility for leading this major initiative.

Key Responsibilities:

- This VP will work closely with Product and Solution Marketing, Product Management, Finance, Sales, Sales Operations, and other functional groups within McAfee to understand the product roadmap and define the future packaging/pricing across McAfee’s products.
- This also include establishing international pricing and price-related policies for different geographic regions.
- The responsibilities also include devising strategies to efficiently handle the impact of international currency fluctuation.
- Ensuring that our product roadmap can be effectively handled within our pricing strategies will also be critical for this individual.
- The VP of Pricing Strategies will collect and synthesize input from executives, marketing, sales, partners, customers, and competitive data into an effective and compelling pricing strategy.
- They will work closely with product management and marketing to determine pricing and packaging strategy for new features and products in development.
- The VP will lead the market research and analysis efforts to support strategic pricing and packaging decisions. They will help increase sales and channel productivity with regard to pricing and licensing and evaluate the impact of pricing strategy on corporate profit, revenues, and partner programs.
- As a key member of the Marketing organization, this VP should be a charismatic leader with excellent executive presentation and business communication skills. This individual will regularly provide recommendations to C-level executives to gain alignment on pricing strategies.

Qualifications

Required Experience/Skills & Education:

- The final candidate will possess ssuperior analytical, strategic, communication and organizational skills. They will have a track record of working effectively with C-level executives and stakeholders at all levels across the organization and will have outstanding written and verbal presentation skills.
- A Bachelor’s degree is required.
- Preferred:

- The ideal candidate will have proven experience in pricing strategies at innovative technology companies- specifically setting IT solutions pricing. Experience at a global level within the high tech industry is highly desired.
- The ideal candidate should be comfortable with quantitative and qualitative research, and be able to work with a large amount of market research data. They will be able to identify and develop solutions to complex pricing problems from a strategic and operational perspective
- A Masters in Business Administration or an advanced degree is a strong plus.

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

Job: Product Marketing
Primary Location: NA-USA-CA-Santa Clara
Position Number: 883732
Schedule: Full-time

Req Focus Type
VP and Above
Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segments: Marketing, Pricing, Developer, Research, Sales Operations, Operations, Technology, Sales

View the original article here

WW eCommerce Partner Marketing Specialist Job (Santa Clara, CA, US)

About the Role and Responsibilities

Location: Santa Clara, CA

About the Role:

B2C Marketing Specialist focused on eCommerce partnership monetization strategy & execution. This individual will effectively manage online/offline marketing programs throughout project lifecycle by collaborating with internal and external sources.

Key Responsibilities:

Primary responsibility is to develop and execute marketing programs to generate revenue and acquire customers. This includes but is not limited to the following:

- Develop online/offline marketing strategies, gather program requirements, create requirements document and launch campaigns
- Gather & analyze data from online programs to optimize programs through the customer lifecycle
- Comfortable presenting programs highlights and data analytics to top executives internally & externally
- Engage with cross functional teams to define usability requirements and product based messaging for partner builds in addition to competitive environment
- Responsible for revenue and customer acquisition, conversion and retention targets for each partner account through online B2C marketing programs
- Sales support in crafting presentations and finance in bookings forecasting
- Manage and execute various Adobe Test & Target campaigns across team
- Measure and analyze all marketing programs and incorporate key learnings into future iterations to further drive growth and retention

Qualifications

Required Experience/Skills & Education:

- Bachelor’s degree
- Experience with consumer markets surrounding online/offline platforms & metrics driven marketer with 2+ years online technology experience
- At least 5 years consumer marketing experience with a focus on developing/optimizing digital marketing programs
- Experience working across a range of marketing channels, including mobile, online and direct marketing
- Basic knowledge of testing methodologies, A/B tests and then delivering and presenting results
- Superb hands-on analytical ability and intermediate spread sheeting capabilities
- Demonstrated ability to create programs that increase revenue and generate customer acquisition, conversion and retention
- Excellent project management as well as exceptional interpersonal and organizational skills
- Basic knowledge of Adobe Test & Target and Omniture platform is a plus
- Experience working directly with a sales force and supporting sales forecasts
- Experience directly managing outside partners, vendors or agencies
- Proven verbal, written and presentation communication skills
- A highly driven individual who is a creative thinker with high level of energy
- Note that position may require 20% travel

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

Job: Media Marketing
Primary Location: NA-USA-CA-Santa Clara
Position Number: 883679
Schedule: Full-time

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segments: Marketing, Developer, Web Design, Outside Sales, Project Manager, Technology, Creative, Sales

View the original article here

VP, Consumer Product Management lavoro (Santa Clara, CA, USA)

About the role and responsibilities

Location: Santa Clara, CA

About the role:

The Senior Vice President of Consumer Product Management will be responsible for defining and executing the strategic direction for McAfee consumer product. The candidate will be customer centric inserted, display sets the definition of the product and ensure that requirements are accurate to maximise opportunities for McAfee. Through interactions with the engineering team, and the existing customer base, this individual will own the roadmap for existing and future products for McAfee, which will enable the corporation to continue winning market share. This individual has built/substantially Redirected most important product launches and has set up a new strategic vision for a portfolio. The VP Product Management will report to SVP and GM of McAfee's Consumer Business Unit.

The Mission of this position include: greatly improves the timeline of the introduction of new products from concept to launch. construction of a collaborative product management function that works well with the other teams in the business unit; evaluate the current team to identify skill gaps and bring high quality people for the Organization; and being a key member of the Executive management team of consumers to help drive additional market share and position the company to the next level of growth. He/she will lead the process of portfolio management and identify new opportunities for product expansion through organic and acquisition means. He/she will also be the key leaders in the development of a plan of go-to-market for current versions and new products to maximize market awareness, penetration and ultimate success. He/she will work closely with individuals business units that are responsible for prices to ensure that the right price strategy is implemented. In addition, this position will coordinate with field and channel sales organizations. This person also expects to bring exceptional leadership to organize product management and development of people creating and building an outstanding team.

Key responsibilities:

- Develop and drive the execution of all positioning products, strategies, go-to-market and affect the messaging product. He/she will develop and drive revenue and executing all product strategies for the company's suite of products;

- Develop processes and communication channels to ensure the direction and product strategy

- Develop a system for collecting sales/partner requirements for sales tools and training and guide the delivery of these requirements with a feedback system with metrics that monitor impact and success;

- Unit planning process from product concept to the vessel, producing business requirements documentation for all products and working with engineering, design, documentation, QA, and all other groups to manage risks and provide products;

- Communicate product roadmap, advantages and features of the product to several people both inside and outside the company.

Qualifications

Experience/skills required & education:

- The ideal candidate will have 12-15 or more years experience in software product management with at least five more years in an executive position product management. He or she will be led product management for a major product category with multiple product lines that have produced significant growth sustainable.

- This person has created and implemented a process of proven product management that led to shorten the time from concept to product introduction. The final candidate will bring product roadmap creation experience short-and long-term as well as have the skills to lead teams of Product Managers on the proper implementation of the roadmap.

- This person will have had overall business experience with proven sales and marketing experience and strong in product management, and accelerating time to market. It is essential that the Vice President, Product Management has a successful track record in managing fast growing companies, setting aims and objectives of the Organization and those objectives in a timely manner. This person must be able to connect and give a direction to the product development teams on market and customer requirements with content-rich input. General familiarity with technical integration development is desired.

- The candidate will be an excellent team builder, trainer and leader and will be a significant contribution of the Executive management team. He/she must be highly motivated, goal-oriented and pragmatic. The Vice President of Consumer Product Management will be an excellent Communicator and have strong interpersonal, presentation, organizational and planning capacity.

- He/she will be creative and focused with strong analytical and problem solving skills.

- Experience with launch of new consumer products globally;

- Have strong ability to build effective relationships with a track record of success in creating a product management and marketing organization that worked well with sales, product development and business units;

- Proven success building product management team.

- Experience in successfully managing multiple projects from concept to delivery during the meeting schedules and budgets;

- Understanding of the product development cycle to maximize business opportunities;

- Be a proven leader and Team Builder with a commitment to mentoring relationships and settle their learning, Executive exposure and career advancement;

- Ability to work with sales to launch effective marketing programs that help drive market share increases.

- Have implemented business and product line metrics to determine the levels of performance targets and use these parameters to help manage the Organization of product management;

- There will be 20% more trips that are required with this position

- A degree in Informatics, business administration or another rigorous discipline. An advanced degree in one of these fields is a stronger.

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ: INTC), is dedicated security company in the world. We are relentlessly focused on constantly research new ways to keep safe our clients. Share your talent with us in the field of dynamic security and significant work experience, interesting that is waiting for you!

Work:Software development
Primary position:NA-USA-CA-Santa Clara
Item number: 879812
Timetable:Full-time

Focus type req
VP and above
Nearest Major Market: San Jose
Nearest secondary market: Palo Alto
Job Segments: Manager, engineer, developer, outside sales, Marketing Manager, Management, engineering, technology, sales, Marketing

View the original article here

Tier III Technical Support Engineer Job (Santa Clara, CA, US)

About the Role and Responsibilities

Location: Santa Clara, CA

About the Position:

McAfee's 3rd Line Technical Support Team is a diverse mix of highly customer service orientated and technically skilled Technical Support Analysts.

Every Engineer is vital to the success of this highly effective team and ensures that our customers are provided with the innovative, effective and timely solutions they require to complete their tasks and resolve issues.

As the Engineer you will be the key interface between our customers, technical support teams and Research & Development, you will be working with our software engineers on the highest level escalations involving our biggest customers. You will also be a member of the Product Development Core Team where you will represent customers and the McAfee support organization in product development while providing technical product knowledge to groups outside engineering.

If you have a technical background and a passion for security then this could be the opportunity you have been looking for!

Excellent training on products is, of course, provided but it is an advantage if you already have some technical & soft skills as highlighted below:

Key Responsibilities:
- Strong understanding of Microsoft / UNIX operating systems
- Knowledge of Network Security, switching, routing/routing protocols, IP, Firewalls, VPN's
- Good SQL skills
- Experience in IT providing technical support
- Extensive troubleshooting and testing skills (i.e. analytic, be able to narrow down on a problem, use documentation, tools, etc to troubleshoot)
- Excellent communications skills (written and verbal) at multiple levels with customers (i.e. technical / management)
- Preferred: MSCE, CCNA, CISSP or similar industry-recognized certifications
- Ability to maintain professional poise under pressure
- Ability to act as a resource and handle highest level of escalation
- Ability to provide technical training to peers and other teams
- Ability to coach and mentor others

Qualifications

Required Experience/Skills & Education:

- At least 3-4 years of full time experience in customer care/customer support
- Advanced writing and verbal communication skills
- Ability to multi-task and prioritize job requirements
- Strong personal organization skills
- Bachelors degree, or equivalent applicable working experience
- Strong Security knowledge and/or certification desired
- Strong Networking knowledge and/or certification desired
- Ability to read network logs/captures
- Advanced writing and verbal communication skills Ability to multi-task and prioritize job requirements Strong personal organization skills
- During your initial three month probation period you will be expected to undertake and successfully complete certification on: CompTIA Security+ (External industry certifications)
- Additional certifications may be added in future as deemed necessary

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Job: Technical Support
Primary Location: NA-USA-CA-Santa Clara
Position Number: 872992
Schedule: Full-time

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segments: Technical Support, Developer, Engineer, Cisco, Web Design, Technology, Engineering, Creative

View the original article here